Privacy Policy

At Novel The Label, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website and services. By visiting our website or purchasing from us, you agree to the terms set out in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase
  • Sign up for our newsletter
  • Contact us via email or our contact form

The types of personal information we collect include:

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (collected securely via our payment processors)
  • Phone number (if provided)
  • Any other information you provide voluntarily during communication or interaction with us

2. How We Use Your Information

We use the personal information you provide for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders, shipments, and customer support inquiries
  • To improve our website and services based on user experience and feedback
  • To send you promotional emails and newsletters, if you have opted in to receive them
  • To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties who assist us in operating our website and business, including:

  • Payment processors (for secure payment transactions)
  • Shipping carriers (to deliver your order)
  • Email service providers (to send you order confirmations or marketing emails)
  • Analytics services (to improve our website and services)

These third parties are contractually obligated to protect your information and use it only for the purposes outlined in our agreement with them.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files that are stored on your device when you visit our site. They help us:

  • Remember your preferences
  • Track site usage to improve functionality
  • Provide personalized content and offers

You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our site.

5. Data Security

We take reasonable precautions to protect your personal information. We use secure technology (SSL) to encrypt sensitive information, such as payment details, when transmitted over the internet. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain legal limitations
  • Opt out of marketing communications by following the "unsubscribe" link in our emails

If you wish to exercise any of these rights, please contact us at support@novelthelabel.com.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If you are under 16, please do not provide any personal information to us.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of our website after any changes are made constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@novelthelabel.com

Thank you for trusting Novel The Label with your personal information. We are committed to ensuring your privacy is protected.